Return policy:

  • In case that a package is delivered in disrepair, consumer will have to send an informative mail to… exposing the motive about the refund and adding images to verify the condition.
  • The client have 14 days since the arrival of the product to ask for a refund. It will be needed to add the delivery receipt in the package.
  • After the checkup from Kim Festival of the refund need we will assume the refund costs and the full payment will be returned to the consumer in 7 business days since the arrival to our offices.
  • Our refund department is in Barcelona, Spain, where we manage all the shippings, changes and refunds

To apply for our physical adress send a mail to: devoluciones@kimfestival.com